Headache Back Ache Shortness Of Breath From the agent list in the Performance Insights area you can drill down to view performance data about a specific agent For more information see the following sections
Genesys Cloud displays activity indicators below your presence These indicators show when a business user on a call and when an agent is on calls or working other interactions Aug 5 2024 nbsp 0183 32 This change increases overall usable space on the Agent Activity homepage for both the agent and supervisor views By removing the sidebar the layout of the Agent Activity
Headache Back Ache Shortness Of Breath
Headache Back Ache Shortness Of Breath
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Genesys Cloud s WEM activity view in Salesforce lets agents see their schedule scorecard leaderboard and coaching appointments Feb 17 2025 nbsp 0183 32 Genesys Cloud will introduce Agent Timeline view to improve supervisory visibility into agent activity across voice and digital channels The unified timeline provides historical
The Queues Activity Detail view allows you to see real time information about a specific queue See a queue s current interactions agents and service levels in one view Users can send their last 5 minutes of Genesys Cloud browser logs to administrators for troubleshooting by clicking Send Logs Now on the Help panel or Log Capture in the Activity
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Gamification transitions your performance based objectives into performance points and metrics designed to drive your agents Metrics are presented to agents and supervisors through Genesys Cloud s schedule view lets agents see their schedule manage shift trades request time off and more
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Headache Back Ache Shortness Of Breath - Genesys Cloud s WEM activity view in Salesforce lets agents see their schedule scorecard leaderboard and coaching appointments